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Emergency Repair Disk

The emergency repair disk provides methods for both fixing problems with the Windows NT system partition and restoring the Windows NT configuration. The emergency repair disk cannot be used to directly start the system—in other words, it is not bootable—but it can be used in conjunction with the Windows NT setup disks.

The biggest problem with the emergency repair disk is that one emergency repair disk is required per computer, so 300 computers require 300 emergency repair disks. For this reason, corporate users often do not use emergency repair disks for Windows NT workstations. If they experience a serious problem with a workstation, they will wipe the current installation of Windows NT and install a new copy. (This, of course, means that local data storage is forbidden.)

A description of the files copied to the emergency repair disk is given in Table 9.2.

Table 9.2 Contents of the emergency repair disk.

File Name Description

AUTOEXEC.NT Used in the initialization of the virtual MS-DOS environment.
CONFIG.NT Used in the initialization of the virtual MS-DOS environment.
DEFAULT._ Compressed copy of the HKEY_USERS\DEFAULT Registry key.
NTUSER.DA_ Compressed copy of the default user profile, NTUSER.DAT.
SAM._ Compressed copy of the HKEY_LOCAL_MACHINE\SAM Registry key.
SECURITY._ Compressed copy of the HKEY_LOCAL_MACHINE\SECURITY Registry key.
SETUP Contains log of which files were installed and a checksum for each file, which can be used to detect and repair file corruption.
SOFTWARE._ Compressed copy of the HKEY_LOCAL_MACHINE\SOFTWARE Registry key.
SYSTEM Contains the disk configuration information. This file will only exist if you have saved the disk configuration information to the emergency repair disk by using the Configuration Save utility in the Disk Administrator. The data contained in this file is also included in the SYSTEM ._ file.
SYSTEM._ Compressed copy of the HKEY_LOCAL_MACHINE\SYSTEM Registry key.

Failed Mirror Set Members

Windows NT Server can be configured to use disk mirroring to provide disk fault tolerance. (Details on disk mirroring and other disk fault-tolerant techniques can be found in Chapter 4.) The steps required to replace a failed mirror member are relatively straightforward:

1.  Break the mirror set. This will assign separate drive IDs to the mirror set members.
2.  Either select a new drive with the required free space or replace the fault drive and create a new mirror set using the good former mirror set member.

When a system disk (the boot drive from which Windows NT starts) is part of a mirror set, and the shadow, or secondary, member of the shadow set fails, the procedure to resolve the failure is the same as that we have just seen. However, if the primary boot disk—the one the computer physically accesses when starting from the hard drive, known as C:—fails, the system will, of course, continue running if the failure occurs while Windows NT is in use. The actual replacement and mirroring of the replacement drive does present some difficulties, however. In the Windows NT Server Resource Kit, Microsoft provides two ways to recover the failed primary disk. The first method includes the following steps:

1.  Break the mirror set, and remove the failed drive.
2.  Replace the failed drive with the shadow drive.
3.  Install a new drive as a replacement for the shadow drive.
4.  Restart the system, and reestablish the mirror relationship.

The second method is to:

1.  Break the mirror set.
2.  Back up the entire shadow disk, including the Registry.
3.  Replace the failed drive, install a new copy of Windows NT onto the replacement drive, and then restore the backup of the shadow disk onto the replacement drive.
4.  Restart the system, delete the shadow disk partition, and then reestablish the mirror relationship.

Both methods have limitations and are not straightforward. A third method for recovering the primary disk is given in the practical guide of the chapter. Try testing all three methods to see which one best suits your hardware configuration.

NT Backup

Both Windows NT Workstation and Server are provided with a file backup utility, as shown in Figure 9.2. This utility is located in the Administrative Tools program group and can be used to back up both files and folders (this is not a disk-backup product). The Backup utility can be used with any of the supported Windows NT file systems.


Figure 9.2  The Windows NT Backup utility.

The Backup utility can perform various types of backups, including incremental backups. However, because no scheduling capabilities exist within the Backup utility, backups must either be performed manually or scheduled using the AT command line utility. (Details of this utility can be found in Chapter 11.) Both options are less than ideal, leading to a range of third-party backup solutions being developed for Windows NT that provide not only backup scheduling, but many other features as well.

Service Update Packs

Service update packs are issued by Microsoft to resolve problems and provide enhancements to Windows NT. These packs are cumulative—you only have to install the latest service pack to gain all the fixes and functions of all the service packs for the particular version of the operating system. This means that the service packs are quite large. For example, Service Pack 4 for Windows NT 3.51 reached 10 MB.

Service packs are language-specific, so you need to obtain the correct language version for the operating system you are using. The US service pack, however, is used for most English-speaking countries, such as the United Kingdom.

Projects:
Practical Guide To Troubleshooting

The following section provides real-life examples and step-by-step instructions on how to trouble shoot key areas of Windows NT. To avoid politician-speak—that is, saying a lot but not actually telling you anything—I describe the recovery techniques I use with my particular hardware. The techniques you use could be slightly different. However, you can use the steps described in this section as templates to implement your own recovery methods.


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